Course Time Limits
The course must successfully be completed within one (1) year of purchase by the student. Successful completion includes receiving a passing grade on the final exam. (see details under "exams" section)

You will receive credit toward your license renewal for the licensing cycle in which you successfully complete the final exam.

Exams
Students must complete the instructional module or modules and receive a passing grade of 70% or higher on a final examination. If the student fails initially to achieve a passing score on a final examination, the student shall successfully pass the examination within one (1) calendar month from the time the first final exam was taken to use the course for continuing education credit. (For example: if you first take the final exam on July 15 and do not receive a passing grade, you have until August 15 to retake and pass the exam.)

Questions on course content or exam will be addressed within 2 business days
by Larry Hudson at 410-721-7625.

Student Affidavit
All students must complete the student affidavit and return it to PGCAR's education department within one (1) calendar month of completing the course and receiving a passing grade on the exam to receive continuing education credit hours through PGCAR.

For MD license renewal: Affidavits must be received by PGCAR AT LEAST five (5) business days prior to your license expiration date to ensure all courses are completed in time for renewal.

For DC license renewal: Affidavits must be received by PGCAR no later than August 15, 2013 for the 2011 - 2013 agent license renewal cycle, and no later than February 15, 2013 for the 2011 - 2013 broker license renewal cycle.

Certificate of Completion
Once PGCAR receives your student affidavit, you will receive from PGCAR a stamped "Certificate of Completion" for the course. SAVE ALL YOUR CERTIFICATES! If you are audited you will need your certificate as proof to the commission that you successfully completed your license renewal requirements.

Refunds
No refunds will be given unless there are un-resolvable technological issues. To request a refund, contact PGCAR at 301.306.7900 or smiller@pgcar.com. No refunds will be given under any circumstances if the course has been completed.

System Requirements
In order to take this distance education course, your computer must meet the following system requirements:

• IBM PC Compatible Computer (minimum 350 MHz processor with 64 MB RAM)
• SVGA (800x600) video card, driver, and monitor
• Microsoft Windows 98/ME/2000*/XP*
• Adobe Acrobat Reader 5.0 or greater (free download available with course)
• Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable or TI)
• Microsoft Internet Explorer version 5.5 or greater (free download available with course)
• Printer (for course documentation and Student Affidavit)
• Flash Player plug-in (free download available with course)