Duties to Clients and Customers Articles 1 to 9

Duties to the Public    Articles 10 to 14

Duties to REALTORS®    Articles 15 to 17

ARTICLE 10 Provide Equal Service to All Clients and Customers
Case #10-3:	Equal Professional Services by the REALTOR®
Case #10-4:	Use of "Choose Your Neighbor" Marketing Letters
Case #10-5:	Use of "Choose Your Neighbor" form Letters as Part of a Marketing Campaign
ARTICLE 11 Be Knowledgeable and Competent in the Fields of Practice in Which You Ordinarily Engage. Obtain Assistance or Disclose Lack of Experience if Necessary
Case #11-1:	Appraiser's Competence for Assignment
Case #11-3:	Identification of Contributor to Appraisal
Case #11-4:	Disclosure of Limited Appraisal Experience
Case #11-5:	Appraiser's Competence to Assignment
Case #11-6:	Appraiser's Obligation to Consider All Factors of Value
Case #11-10:	REALTOR®'s Obligation to Disclose Present or Contemplated Interests
Case #11-11:	REALTOR®'s Obligation to Disclose Present or Contemplated Interests
ARTICLE 12 Present a True Picture in Your Advertising and Other Public Representations
Case #12-1:	Absence of Name on Sign
Case #12-2:	Exaggeration in Advertising
Case #12-7:	Use of Deceptive Domain Name / URL ("Uniform Resource Locator")
Case #12-9:	Unethical Advertising
Case #12-10:	REALTOR® Advertising Free Market Analysis
Case #12-12:	Advertising in the Guise of News
Case #12-15:	Links to Other Internet Sites
Case #12-19:	Remove Information about Listings from Websites Once Authority to Advertise Ends
Case #12-20:	Misleading Use of "MLS" in URL
ARTICLE 13 Do Not Engage in the Unauthorized Practice of Law
Case #13-1:	Preparation of Instrument Unrelated to Real Estate Transaction
Case #13-2:	Use of Standard Purchase Contract Form
Case #13-3:	REALTOR®'s Obligation to Recommend Counsel When Needed
ARTICLE 14 Be a Willing Participant in Code Enforcement Procedures
Case #14-1:	Establishing Procedure to be Followed in Handling Complaints
Case #14-2:	Refusal to Submit Pertinent Facts
Case #14-3:	Submission of Pertinent Facts